CHANGE TO IT SYSTEM
The practice is changing to a new Clinical IT system from the beginning of April, this is a massive change for the surgery and will impact on services for a short period of time.
The Surgery will be CLOSED on Friday 4th and Monday 7th April 2025 to allow for the changeover from one IT clinical system to another.
The McNiff practice will also be CLOSED on Tuesday 8th April to facilitate this change.
We will have a dedicated line for patients to contact the surgery if they need to speak with a GP urgently during closure dates.
ONLINE SERVICES
- Online services, such as prescription ordering and appointment booking, via the patient-services website will be unavailable from 31st March 2025. Patients wishing to order repeat medications can do so by leaving the green slip from their prescription, into the postbox at the surgery or local pharmacy or by telephoning the surgery on 028 4062 3303 and selecting option 2 for repeat prescription requests.
- From the End of April/Beginning of May, a new Online service will be available for appointment booking and repeat prescription ordering. Patients will be asked to re-register for this service and full details will be available on our website and facebook page.
FAQs
Q: Why does the surgery need to close for the changeover to a new computer system?
A: Access to Patient Records - GPs cannot access a patient's medical history, including allergies, medications, blood results etc without a computerised system, without these, Drs may not have all the information required to provide safe and effective care. GPs often make referrals for onward care, blood test requests, prescribing medications and so on via the IT system, which will not be available during our closure dates.
Q: What do I do if I am unwell during the closure dates?
A: There will be a Dr on Call, during normal opening hours, for urgent symptoms that cannot wait until the practice re-opens.
Patients can also access care for minor conditions through their local pharmacy.
