GP telephone consultations, for all 3 practices, can be requested daily from: 8am to 11:30am ONLY or until all appointment slots are booked.  Any requests after this time will be dealt with on an urgent clinical need only.

Our reception team are fully trained in care navigation and can direct your requests where appropriate. Sometimes it may be more appropriate for you to see another healthcare professional, such as a Physiotherapist, Mental Health Practitioner, Practice Nurse or Social Worker.

Our phone first policy still applies. However, a GP may request a face-to-face consultation with you.

In this instance, your GP will make arrangements with you during your initial telephone consultation and provide you with a time to attend the surgery. 

Access to the surgery is only for patients who have been requested to attend by clinical staff.

This review of our booking system is in response to the huge demand on our service recently.  Our intention, with your co-operation, is to enhance patient accessibility to primary care services.

Online Appointment Booking

To book an appointment online, click on the link here.

To register for this service please complete the form here and email it to reception.z00471@gp.hscni.net

We strongly encourage patients to use our online services at www.patient-services.co.uk 

Except in emergencies, we prefer the doctor not to be interrupted during surgery. If the receptionist is unable to answer your query we can arrange for the doctor to contact you should this be necessary.

Requests for a home visit should be made before 10.30am. Details of the patient's condition must be given to the receptionist so that the doctor can assess the urgency of any visit. Home visits must only be requested when a patient is unfit to attend the surgery.

Did you know, your local pharmacy can help with a number of conditions and prescribe antibiotics where appropriate. Including, Sore Throats & UTI's 

For full details of the pharmacy first service click here.

Please let us know as soon as possible if you need to cancel an appointment so that we may give the slot to someone else.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Medical students and Nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.